Sonabet Live's Terms & Conditions — Plain language, complete transparency

Sonabet Live (referred to herein as the "Platform" or "we") is an online gaming and betting service provider. These Terms & Conditions ("Terms") constitute a legally binding agreement between Sonabet Live and its users ("you" or "member").

These Terms & Conditions apply to the Sonabet Live website, mobile app, and all associated services. By using our platform, you acknowledge that you have read, understood, and agreed to abide by these terms.

Sonabet Live reserves the right to modify these Terms & Conditions at any time. Members will be notified of any changes via email or in-app notification. Continued use of the platform following such changes constitutes acceptance of the updated terms.

To open an account with Sonabet Live, the following conditions must be met:

• Users must be at least 18 years of age. Accounts for minors are not permitted.
• Only one account may be registered per individual.
• All information provided at the time of registration must be truthful and accurate.
• Opening an account under someone else's name or a false identity is strictly prohibited.
• Multiple accounts using the same device, IP address, or payment method are not permitted.
• It is the member's own responsibility to keep their account password and login credentials confidential.

Sonabet Live monitors accounts for suspicious activity and reserves the right to verify or suspend any account where necessary.

Sonabet Live adheres to internationally recognised anti-money laundering (AML) policies. Identity verification is therefore mandatory prior to withdrawals or upon exceeding specified limits.

List of accepted identity documents:

• National ID Card (NID) — front and back
• Valid Passport — Relevant pages
• Driving License (with photo)
• Utility bill or bank statement (for address verification)
• Photocopies or blurry images are not accepted

The following rules apply to all financial transactions on Sonabet Live:

Withdrawals must be made using the same method as the original deposit. Sonabet Live will not send payments to third-party bank accounts or payment methods.

Sonabet Live offers a range of bonuses, each with its own specific terms. The general rules are as follows:

• Always check the wagering requirements before claiming a bonus. Typically, you are required to wager 20x–30x the bonus amount.
• Bonus funds and real money deposits must be wagered together.
• Attempting to claim the same bonus more than once may result in account termination.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• All bonuses have an expiry period. If the wagering requirement is not completed within the specified timeframe, the bonus will be forfeited.
• Sonabet Live reserves the right to forfeit bonuses and winnings if any misuse of bonus offers is detected.

Full details of each bonus's specific terms are available on the promotions page. If you're unsure about anything, contact our support team.

All games on Sonabet Live are powered by certified Random Number Generator (RNG) technology. The specific rules for each game are clearly displayed on that game's page.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, Sonabet Live will review the game state and make a final decision accordingly.
• Sonabet Live is not responsible for any game interruptions caused by network or device issues.
• The use of any auto-betting software or bots is strictly prohibited.
• Any winnings obtained by exploiting a game error or bug are considered void and will be forfeited.

In live casino games, the dealer's decision is considered final; however, in the event of an obvious error, Sonabet Live will make every effort to provide the correct resolution.

The following activities are strictly prohibited on Sonabet Live and may result in immediate account closure and forfeiture of funds:

• Multi-Accounting
• Opening an account or conducting transactions using another person's identity
• Bonus Abuse
• Using the Platform for Money Laundering
• Hacking or Attempting to Breach Our Systems
• Threatening or harassing other users
• Chargebacks or Credit Card Fraud

Sonabet Live treats the protection of your personal data with the utmost importance. Information we collect is used solely for service improvement, identity verification, and legal compliance purposes.

• Your data is secured with SSL encryption
• Your information is never shared with third parties (except where required by law)
• Cookies are used to improve our services
• You may request the deletion of your personal data at any time

For more details, please visit our Privacy Policy Visit the page.

Sonabet Live is committed to responsible gaming. We want every member to enjoy gaming as entertainment — free from stress or addiction.

Tools available on our platform:

• Set daily/weekly/monthly deposit limits
• Set session time limits
• Self-Exclusion — 30 days to permanent
• Reality-Check Reminders
• Resources & Links for Professional Support

For more details, please visit our Responsible Gaming Visit the page.

Both the member and Sonabet Live reserve the right to close an account.

• Members may request account closure at any time. Any valid remaining balance will be refunded.
• In the event of a terms violation, Sonabet Live reserves the right to close an account without prior notice.
• Account balances involved in fraudulent or prohibited activity will be forfeited.
• A maintenance fee may apply to accounts that have been inactive for more than 12 months.

If a dispute arises with Sonabet Live, please contact our support team as your first step. We are always committed to reaching a friendly resolution.

• Start by reporting the issue via live chat or email.
• Sonabet Live aims to respond within 72 hours.
• Complex matters may be escalated to management level.
• Keep all relevant information and evidence on hand to support the validity of your complaint.

Sonabet Live reserves the right to update these Terms & Conditions at any time. Members will be notified in advance of any significant changes.

If you continue using the platform after receiving notice of changes, you will be deemed to have accepted the updated terms. We recommend checking the Terms & Conditions regularly.

The "Last Updated" date at the top of this page always reflects the most recent changes. If you have any questions, [email protected] to get in touch.