Sonabet Live's Privacy Policy

Introduction

Welcome to Sonabet Live. Our Privacy Policy explains how we collect, use, store, and protect your personal information. Sonabet Live is a trusted online betting and gaming platform designed specifically for users in Bangladesh.

We understand how much your privacy matters to you. That's why Sonabet Live's Privacy Policy is built on complete transparency — so you always know exactly what we do, and don't do, with your information. This policy applies to everyone who uses our website and app.

By using our services, you agree to the terms of this Privacy Policy. If you have any questions, please reach out to our support team.

What Information We Collect

Sonabet Live collects various types of information to provide you with our services. Details are outlined below:

Personal Identity Information

• Full Name & Date of Birth (for age verification and account creation)
• Email address and mobile number
• Residential address and country
• National ID or Passport Number (for KYC verification)
• Selfie or ID document photo (only when required)

Financial Information

• Payment method details (bank account, mobile banking)
• Transaction History & Records
• Deposit & Withdrawal Information

Technical Information

• IP Address & Device Information
• Browser type and operating system
• Cookies & Session Data
• Website usage patterns and log files

Purpose of Data Use

Sonabet Live uses your information for the following purposes:

• Account Management: To create, manage, and keep your account secure.
• KYC Verification: To verify your age and identity, as required by law.
• Transaction Processing: To process deposit and withdrawal requests quickly and securely.
• Customer Support: To resolve your issues and provide support.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To enhance your browsing and user experience.
• Promotions & Offers: To send you relevant promotions tailored to your preferences (subject to your consent).

Data Sharing & Third Parties

Under Sonabet Live's Privacy Policy, we never sell your personal data to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: With trusted payment gateways to process your transactions.
• Legal Authorities: When required to comply with a court order or government directive.
• Anti-Fraud Services: With systems necessary to keep your account secure.
• Analytics Tools: Anonymised and aggregated data may be used to improve our services.

In all cases, we ensure that third parties adhere to the same high standards of data protection.

Cookie Policy

On the Sonabet Live website, we use cookies and similar technologies. Cookies are small data files stored in your browser that allow us to remember your session, save your preferences, and analyse website performance.

Cookie Types:

• Essential Cookies: Essential for the website to function properly.
• Functional Cookies: Remembers your language and preferences.
• Analytical Cookies: To understand how the site is used (anonymously).
• Marketing Cookies: To show you relevant advertisements (subject to your consent).

You can control or delete cookies at any time through your browser settings.

Your Rights

As a Sonabet Live user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that we stop using your data for specific purposes.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to opt out of marketing communications.

To exercise any of these rights, please contact our support team by email. We will respond to your request within 30 days.

Data Retention Period

Sonabet Live retains your information only for as long as necessary. In general:

• Active account data: retained until the account is closed.
• Financial records: generally 5–7 years, as required by law.
• Marketing data: deleted as soon as consent is withdrawn.
• Log files and technical data: typically 6–12 months.

International Data Transfers

Sonabet Live is an internationally operated platform. Your data is stored on our servers, which may be located in various countries. Regardless of where your data is stored, the same highest security standards are maintained at all times. We comply with international data protection regulations and ensure your information is properly safeguarded.

Minor Protection

Sonabet Live is strictly for individuals aged 18 and above. We never knowingly collect data from minors. Age is verified at registration, and any account found to belong to a minor is closed immediately.

Contact Us

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Response Time: Typically within 24–72 hours

We take your privacy seriously and strive to respond to every request promptly and effectively.

Policy Updates

Sonabet Live may update this Privacy Policy from time to time. For any significant changes, we will notify you via email or a notice on the site. Continued use of the site after any such changes constitutes your acceptance of the updated policy.

The latest policy will always be available on this page. Please review it from time to time to stay informed.