Sonabet Live FAQ — All your questions answered here

Yes, you must be at least 18 years old to register on Sonabet Live. This is part of our responsible gaming policy. Age verification may be required at the time of registration and before your first withdrawal.

No. Under Sonabet Live's policy, each person may only operate one account. Creating multiple accounts may result in all accounts being suspended and any accumulated bonuses being forfeited. Please follow this rule to help us maintain a fair and secure platform.

Forgot Your Password? On the login page Go to the login page and click on the "Forgot Password?" option. Enter your registered mobile number or email address. An OTP will be sent to you — use it to set a new password. The entire process takes just 2 minutes.

The minimum deposit on Sonabet Live is just BDT 200 (BDT 200) and the minimum withdrawal is BDT 500 (BDT 500). The maximum daily withdrawal limit depends on your account level and VIP tier. VIP members enjoy higher limits.

Withdrawals are typically processed within 1–24 hours of submitting your request, directly to your mobile banking or bank account. Bank transfers may take up to 3 business days. Processing times may be slightly longer on weekends and public holidays.

If your balance doesn't appear after a deposit, wait 15–30 minutes first, as processing can occasionally take a little time. If it still hasn't arrived, take a screenshot of your transaction and reach out to our live support. Issues are typically resolved within 1 hour.

Every bonus comes with wagering requirements. For example, if the wagering requirement is 10x and the bonus is BDT 100 BDT, you'll need to place BDT 1,000 BDT in bets before you can withdraw. Requirements vary by bonus, so be sure to read the details on the promotions page.

Share your referral code with a friend. When they register using your code and make their first deposit, both of you will receive a referral bonus. The more friends you refer, the more bonuses you earn.

Live betting lets you place wagers in real time while a match is in progress. Odds shift as the game unfolds, making it far more thrilling than pre-match betting — you can read the action and bet accordingly. Betting Guide for full details.

Once a match or game ends, your winnings are generally credited to your Sonabet Live wallet instantly. Wins from Live Casino and slots are immediate. For Sports Betting, your balance is updated within a few minutes of the match result being confirmed.

If you notice any unrecognized login or transaction on your account, immediately:

• Change Your Password
• Contact Our 24/7 Live Support
• Request a temporary account lock

Our security team will investigate promptly and take the necessary action.

Yes, the Sonabet Live mobile app offers everything available on the website — live betting, casino, bonuses, deposits and withdrawals, and more. On top of that, the app also gives you push notifications, biometric login, and faster loading times.

If the app won't install on Android, go to Settings and enable "Install from unknown sources." On iOS, if you encounter an issue, go to Settings > General > VPN & Device Management and trust the app. If the problem persists, please contact our support team.